July 16, 2009
Biznology Blog by Mike Moran
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The Internet: The thing that ate marketing?

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Sometimes I think that traditional offline marketers look at the Internet like the title character of some monster movie--the Internet is the thing that ate marketing. It doesn't have to be that way. Sure, things are changing for those of us that have worked in marketing for some time, but it doesn't mean that everything you know is wrong. Internet marketing is still marketing, and what you know is still true. You just need to apply what you know to a different situation than before. Sometimes I wonder whether it is we experts that bring these fears about, starting with how we portray the changes that the Internet has brought to marketing.
I was reminded of this when I spoke at the Marketing Executives Networking Group meeting in New York City on Monday evening. (Follow the link to download the slides on "How the Internet Is Changing Marketing.") The room was about evenly split between marketers who had made the transition to Internet marketing and those who had not. Luckily, I was able to spend enough time with the audience that I was able to address the needs of both groups in the audience, but I was especially struck by what a disservice some of us so-called experts do to marketers struggling to adapt to the Internet.
Often we show up dressed all in black, so that everyone knows we are the cool ones, and we passionately explain to these poor dinosaurs that the world has passed them by. That everything they know is now over. That this is a mind-boggling change that sweeps out the old for something new and different.
And that's just a load of crap.
It might make us experts feel self-important and cutting edge and oh-so superior, but it just isn't true. Internet marketing is still marketing. The difference is how you do it.
Now if you want to tell people that doing keyword research for search marketing is breathtakingly new, go ahead, but it's really just a new way to do market segmentation. If it makes you feel smart to tell people that viral marketing is like nothing anyone's ever seen, fine, but it's just word of mouth marketing on steroids. If it's important to you to describe social media as though it's never been done before, great, but I know a lot of PR people who have helped me immensely with what they know. And if you think Web analytics is the biggest change ever come over marketing, I bet you don't hang out with too many direct mail marketers.
The truth is that all of us experts would be wise to learn about all the marketing, public relations, market research, and sales techniques that have already been done. That way, we could explain the new stuff as variations on the old whenever possible, so that we'd help the people trying to adapt instead of scaring them into the fetal position.
And maybe we'd also realize that we experts don't know everything, either. It's rare that I work with traditional marketers when I don't learn something more about their craft that I can apply to Internet marketing. I'd rather understand more and be able to explain it better than frighten people with apocalyptic visions of the brave new marketing world.
Posted by MikeMoran at July 16, 2009 1:25 PM
Comments
Mike, you are so right.
In fact, we train our PPC analysts in the fundamentals of catalog marketing, segmentation, square-inch analysis, cannibalization, etc because the disciplines are so closely related, and there is so much to learn from that 100 year-old industry.
Posted by: George Michie at July 17, 2009 6:51 PM
I guess, many of us here had took advantage on the benefit that the internet has given us. And to think these kind of technology is great for we could already do massive ads with our site and products, but then we could not also help it from causing effects towards us, and that's neglecting the basic advertising that we have used before in promoting our site..
Posted by: internet TV at July 18, 2009 5:52 AM
Well, no doubt that the change in marketing in the past 10 years was dramatic. I just realized the other day that when I was in high school I couldn't even predict what I would do for a living since these fields didn't even exist back then. And I'm only 30..
Posted by: forex at July 20, 2009 3:30 PM
the advancement of technology was bound to create alternatives which challenged AND complemented the ways marketers could reach potential consumers. the savvy marketer, if they want to remain relevant, need to adapt to the changing environment and use the new medium to the best of their ability to capture consumer sales. i'm 38 and i didn't think i'd see the day when a new medium would pop up out of the blue and change the advertising environmnent!
Posted by: John C at July 20, 2009 9:26 PM
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