January 16, 2008
Biznology Blog by Mike Moran
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Can You Increase Your Site's Popularity?
For whatever reason, I seem to be running into people lately who are unhappy with their Internet marketing results. They've been trying a lot of things, but they are getting tired. They tell me that "a small business can't break into the game anymore" or "my industry has already picked the winners and losers" or some other rationalization that explains why they can't change their company's trajectory. I think they are wrong.
I'm not saying it's easy to increase your site's popularity. I'm just saying it's possible. (Remember, too, that popularity is rarely the end goal—you want to increase your sales.)
It is undeniably true that it is harder to enter the market on the Internet than it was just a few years ago. Just as in any other maturing tactic, as more people start to do it, it becomes harder to stand out. Where a little work in 2002 got you noticed, you might need to do a lot more work now.
But it's still possible. Yes, companies are much more entrenched at the top of your industry now, but you can dislodge them. Look at what Progressive has been doing in the insurance industry. They have an interesting and different take on what customer-friendly means: showing quotes from other companies—and they've used that to get attention they'd have never gotten with a more traditional message.
To rise above the clutter, you need more than tactics. You need to be different. Let's look at where the competition is the toughest to prove the point: at the very top, at the most popular sites on the Internet.
Matt Tatham of Hitwise kindly provided these numbers to me. Look them over and see if you notice something. Who broke through in 2006?

Looks like MySpace. Why did they break through when others did not? Because they were doing something very different. Social networking was a powerful way to break through the clutter and get noticed. Suppose we compare 2006 to 2007? What do we see then?

This time it's Facebook. They didn't have a radically new idea from MySpace, but they have begun to execute it better. Both of these companies broke through in the most competitive arena possible.
Your company can break through in the less competitive bounds of your industry. Start thinking about how you can act differently than the competition or execute better. Tell a better story and follow through. There's always a way to stand out, and it's usually not about marketing tactics. It's about being different, like Seth Godin's Purple Cow.
Posted by MikeMoran at January 16, 2008 8:38 AM
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Comments
Great post Mike!
I was also happy to see your book in the local book store. It was the first time they had it on the shelf.
Hope things are well.
John
Posted by: john jimenez at January 16, 2008 6:39 PM
Yes you can!
In fact, we all know there are many things that a small business normally does better than a large one.
They may have bigger budgets but, you have flexibility and quicker decisions on your side.
Customers usually recognize small businesses for providing more personalized service.
Those are all strengths that can translate into creative ideas bubblinig to the surface and generating action more rapidly and leading to happy customers.
Posted by: Craig Klein at January 16, 2008 11:07 PM
Hi Mike, really good point you are making here - do you have any other examples you have seen in other categories to emphasize the point for other business sectors? In the seminars I've have done with small business owners on digital marketing, I have found that they are looking for how they get solid growth of their established core business. Both of these are complete new models - but I take your point -you have to really, really innovate to create difference in order to get noticed.
Thanks for the thought starter...
Justin
Posted by: Justin Davies at January 17, 2008 6:06 AM
Justin,
I don't have real numbers behind the stories, but I know of a number of success stories. I decided to talk to Matt at Hitwise to get real numbers for this post. (Even the reference I made to Progressive is anecdotal, for example.) I know that Blendtec's "Will It Blend" series of videos resulted in substantial (40%?) increases in sales. I told a story once about a local pstchologist here in New Jersey that attracts clients by writing about her specialties in a Squidoo lens (http://www.squidoo.com/njpsychotherapist).
I've also had a number of small businesses ask me questions about what to do and they've gone on to great successes, but they don't want their names revealed publicly because they like being ahead of their competition. If anyone is interested in me doing a case study about their business, please let me know. I'd love to.
Posted by: Mike Moran at January 17, 2008 7:04 AM
